---
title: "Creating an internal user"
url: "https://hausing.productfruits.help/en/article/creating-an-internal-user"
language: "en"
last_updated: "2026-06-25T11:04:18.366Z"
---

# Creating an internal user

To create an internal user, go to the “S**ystem users**” module, where you can view all users associated with your Hausing account.

*NB! A different process applies for tenant user creation.*

-   *If you use lease agreements, follow* [*this tenant user creation guide*](https://hausing.productfruits.help/en/article/how-to-create-tenant-users-customers-who-use-leases)*.*
-   *If you use work management, follow* [*this tenant user creation guide*](https://hausing.productfruits.help/en/article/how-to-create-tenant-users-customers-who-use-work-management-ticketing)*.*

### **CREATING A USER**

-   Click “**Add new**” in the upper right corner.
-   Enter the user's email address.
-   Select the user's language, role, and group (explained in the next section).
-   Assign if the user should have access to all buildings or chosen buildings.
-   **Save** the user profile.

The user will receive a registration email (valid for 14 days). When they start the registration process, then they have to enter their name and phone number.   
In the “System users” module, you can see whether the account is activated. Unactivated accounts are marked with a red exclamation mark.

To resend the registration email, open the user profile (click the pencil icon) and click “**Send new invite**”.

### **ROLES AND GROUPS**

**Roles** define the user's permissions and visibility within the modules.

**Roles**:

-   **Administrative manager** \- sees all properties information by default.
-   **Manager** - sees only the properties assigned to them.
-   **Technician** \- sees only tasks assigned to them. 

**Groups** define which specific modules the user can access.

-   When creating a user, select the role and group with the same name. Or use groups that have been added to your account. 

Currently, only Hausing support can create new groups. Email [help@hausing.ee](mailto:help@hausing.ee) with your requirements, and we will create groups with the appropriate permissions.