---
title: "How to create tenant/apartment owner users (customers who use work orders)"
url: "https://hausing.productfruits.help/en/article/how-to-create-tenant-apartment-owner-users-customers-who-use-work-orders"
language: "en"
last_updated: "2026-10-26T10:01:46.329Z"
---

# How to create tenant/apartment owner users (customers who use work orders)

Users can be created in both the **System users** and **Contacts** menus.

### **Creating a user in the System users menu**

#### **1\. CREATE THE USER**

-   Open **System users**
-   Click **Add new**

![](https://cdn-assets.productfruits.com/dad8ebfb-c44f-4b44-9443-984bea1e2eeb)

-   Select **Tenant**
-   Enter the name, email and language
-   Select the building and room
-   To add another room, click **\+ Add another room/flat**
-   Click **Save**

![](https://cdn-assets.productfruits.com/e1c1f941-d228-4a02-b008-5699ee012da6)

An invitation is sent automatically and is valid for 7 days.

#### 2\. IF THE ROOM ALREADY HAS A TENANT/OWNER

After you select a room, the form shows who is currently connected to it.

-   **Room is empty:** enter the start date and, if needed, an end date. Leave the end date empty for no end date.
-   **Room has a tenant/owner with no end date:** the new user joins their household and sees the same work orders and documents.
-   **Room has a tenant/owner with an end date:** choose whether the new user joins the household until the end date, or starts a new connection from the day after it ends.
-   **Room has an upcoming tenant/owner:** the new user joins them and sees the room from the start date.

#### 3\. ADD OR REMOVE ROOMS

-   Open **System users** and open the user from the pencil icon
-   To add: click **\+ Add room/flat**, select the building and room and save
-   To remove one person: click **Remove from this room/flat** and confirm. Other household members keep their access.
-   To end the whole household: set an end date on the room in **Contacts → Open contact → Rooms**

### **Creating a user in the Contacts menu**  
 

#### **1\. CREATE THE USER**

-   Open **Contacts** and click on the tenant you want to add a user for
-   Select **Contact persons** and **Add new**
-   Fill in the details and turn on **Tenant** and **Grant portal access**
-   Select the building, room/flat and the start date of the connection
-   Click **Save**

![](https://cdn-assets.productfruits.com/e1a05ec5-6552-49a0-a6be-90a7577dcf4d)

#### 2\. ADD OR REMOVE ROOMS

-   Open **Contacts** and click on the contact
-   Select **Rooms** and **Add new**
-   Add the room, select the persons connected to it and save
-   To remove one person: select **Contact persons**, click on the contact and select **Revoke portal access**
-   To end the whole household: select **Rooms → Edit → Set an end date** and save

*Tip: While the user hasn’t accepted the invitation, you can resend it from their user page in the **System users** menu (open the user from the pencil icon) with **Resend invitation**. Unactivated accounts have a red exclamation mark next to them.*

*Tip: New rooms appear for the user after they log out and log back in or refresh the page.*