---
title: "How to create tenant users (customers who use leases & cost allocation)"
url: "https://hausing.productfruits.help/en/article/how-to-create-tenant-users-customers-who-use-rental-contracts-cost-allocation"
language: "en"
last_updated: "2026-10-26T10:04:33.350Z"
---

# How to create tenant users (customers who use leases & cost allocation)

To start creating users, you need to have tenant as a contact and they must have an active lease. If they don't have it, add it in Leases modul or follow this [lead](https://hausing.productfruits.help/en/article/how-to-add-leases).

Users can be added in both the **System users** and **Contacts** menus.

### **Creating users in System users menu.**

#### 1\. CREATE THE USER

-   Open **System users**
-   Click **Add new**

![](https://cdn-assets.productfruits.com/9e6fc811-4234-4cab-ad5b-63b3b0c7b807)

-   Select **Tenant**
-   Enter the name, email and language
-   Search for the tenant (company or private person) by name
-   Tick the leases the user should see
-   Click **Save**

![](https://cdn-assets.productfruits.com/1d8dc1d4-b79c-4581-a0b0-e17000d20887)

The user can see all rooms on the selected leases. An invitation is sent automatically and is valid for 7 days.

#### 2\. ADD OR REMOVE LEASES LATER

-   Open **System users** and open the user from the pencil icon
-   To add: click **\+ Add to a lease**, tick the lease and save
-   To remove: click **Remove from lease** next to the lease and confirm

### **Creating users in the Contacts menu**

#### 1\. CREATE THE USER

-   Open **CRM** and click on the tenant you want to add a user for
-   Select **Contact persons** and **Add new**
-   Fill in the details, mark the person as a tenant and grant portal access
-   Select the leases the user will be added to and save

![](https://cdn-assets.productfruits.com/8c9d2cf7-ece3-458a-8602-e22403698264)

#### **2\. ADD OR REMOVE LEASES LATER**

Leases can be added to a tenant user only in the **System users** menu.

-   Open **System users** and open the user from the pencil icon
-   To add: click **\+ Add to a lease**, tick the lease and save
-   To remove: click **Remove from lease** next to the lease and confirm

You can also remove a contact’s access in the **Contacts** menu:

-   Open **Contacts** and click on the contact
-   Select the **Contact persons** tab, click on the contact person and select **Remove portal access**

*Tip: While the user hasn’t accepted the invitation, you can resend it from their user page in the* ***System users*** *menu (open the user from the pencil icon) with* ***Resend invitation****. Unactivated accounts have a red exclamation mark next to them.*

*Tip: New leases appear for the user after they log out and log back in or refresh the page.*