---
title: "Sending invoices to tenants/accounting and common errors"
url: "https://hausing.productfruits.help/en/article/sending-invoices-to-tenants-accounting-and-common-errors"
language: "en"
last_updated: "2025-01-31T13:47:34.499Z"
---

# Sending invoices to tenants/accounting and common errors

First, go to the **Invoices** menu and select the company whose invoices you want to send.

### **1\. SENDING INVOICES TO TENANTS**

-   Check the boxes for the invoices you want to send to tenants.
-   Click **"Send Invoices"**.
-   If a tenant’s email is missing, the system will notify you, and you can add the email manually.
-   Refresh the page to see envelope icons with a date and time next to the invoices, indicating that they have been sent to tenants' emails.

To add or update tenant email addresses:  
Go to **Contact Management** > Click on the tenant’s name > **Edit** > Select **"Receive invoices via email – Yes"** > Enter email addresses > **Save**.

### 2\. SENDING INVOICES TO ACCOUNTING

Invoices can be sent to accounting if an integration is set up. Check our available integrations **\[here\]**.

-   Check the boxes for the invoices you want to send to accounting.
-   From the top menu, select **"More Actions"** > **"Send to Accounting"**.
-   Refresh the page to see pie chart icons with a date and time next to the invoices, indicating that they have been sent to accounting.

### 3\. COMMON ERROR MESSAGES

Always refresh the page after sending invoices to verify that all invoices have been successfully sent.

If a red exclamation mark appears next to an invoice, something went wrong. Hover over it to see the error message.

**Customer code mapping not found** – The invoice is missing a customer code.

-   Open the invoice using the **pencil icon** > Fill in the **"Customer Code"** field > **Save** > Resend the invoice to accounting.
-   To prevent this issue next month, add the customer code to the contract: **Contracts** > Select property > Select contract > **Edit** > Fill in the **"Customer Code"** field (third from the top) > **Save**.

**Article code mapping not found** – The invoice is missing an article code.

-   Open the invoice using the **pencil icon** > Fill in the missing fields in the **"Article"** column > **Save** > Resend the invoice to accounting.
-   To prevent this issue next month, add the article code to the missing cost type: **Utility Cost Allocation** > Select property > Click the **gear icon** (top right) > Open the cost type using the **pencil icon** > Enter the article code in the **"Article"** field > **Save**.

**Duplicate invoice number** – The accounting system does not accept invoices with the same number.

-   To send the invoice anyway, either:
    1.  Delete the invoice with the same number from the accounting system.
    2.  Open the invoice using the **pencil icon** > Adjust the **invoice series number** > **Save** > Resend the invoice to accounting.
-   To ensure correct invoice numbering next month: **Invoices** > **Gear icon** > Open the respective company’s invoice settings with the **pencil icon** > Enter the correct next invoice number in the **"Series Number"** field > **Save**.

**BALANCE\_REQUEST\_MAXIMUM\_RETRIES\_EXCEEDED** – The invoice balance check has failed at least three times, and Hausing will no longer check it automatically.

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