How to create tenant users (customers who use leases)

To create users, you must have a tenant contact and their lease. 

1. CREATING A TENANT USER

• Open menu "Contacts"
• Click on the tenant contact for whom you want to create a user and click "Edit"
• Select "Users" from the top right and click "Add User"
• Fill in the required fields and click "Save"

If the tenant wants to log in using, for example, Smart-ID, also fill in the phone number and personal identification code fields. These can be added later if needed.

• Click "Save" on the contact.

2. ADDING A USER TO THE TENANT’S LEASE

• Open the lease agreement associated with the newly created user.
• Go to Leases > Select Building > Select Lease > Edit
• Scroll to the bottom of the agreement and add the created user under the "Users" row.
• Click "Save".

The created user will immediately receive a notification with a registration link. The link is active for 7 days.

The created user will appear in the "System Users" menu. There you can see whether the account is activated. Unactivated accounts are marked with a red exclamation mark.

To resend the registration email, open the user profile (click the pencil icon) and click “Send email confirmation”.